FAQ & Support

Find quick answers, platform documentation, or get in touch with our technical team to ensure your CIG experience is seamless.

General Inquiries

What is Carthage Intelligence Group?
CIG is an engineering and strategic consulting firm bridging the gap between high-level geopolitical strategy and robust digital infrastructure in Africa and the MENA region.
What are your core industries?
We specialize in Digital Sovereignty, Data Security, Public Policy AI integrations, and EdTech platforms like Megatraining Africa.
Where is CIG headquartered?
Our headquarters are located in Tunis, Tunisia. From here, we manage strategic operations and technological deployments across more than 15 Sub-Saharan countries.
How do you ensure data security?
We implement military-grade encryption architectures and sovereign data governance models, ensuring that all institutional data remains locally hosted and strictly secure.

Platform Support

Registering for megatraining.africa
Visit the platform, click on "Join Now", and follow the institutional verification process. You will need a valid organizational email to complete the registration.
How to use dossiertechnique.tn?
Once logged in, navigate to the "Documentation" tab on your dashboard. You will find video tutorials and step-by-step guides for technical file submissions.
I forgot my platform password, what do I do?
Click on the "Forgot Password" link on the login page. An automated, secure recovery link will be sent directly to your registered institutional email.
Do you provide API access for integrations?
Yes, enterprise and institutional partners can request secure API keys directly through their dashboard for seamless system integrations.

Careers & HR

What is the application process?
Submit your CV and portfolio through our Careers portal. Selected candidates will go through a technical screening followed by an interview with the leadership team.
Do you offer internship programs?
Yes, we host a bi-annual "CIG Innovators" internship for final-year engineering and political science students. Check our portal in May and November.
Do you support remote work?
We offer flexible hybrid models. While core engineering is based in Tunis, our strategic consultants often work remotely or on-site across Africa.
What technologies does the engineering team use?
We utilize modern tech stacks including React, Node.js, Python for AI integrations, and advanced cloud-native architectures for optimal performance.

Partnerships

How to join the CIG partner network?
Institutional and corporate entities can apply via the "Partner with Us" page. Requirements include a shared vision for digital sovereignty and compliance with our security standards.
Can NGOs partner with CIG?
Absolutely. We frequently collaborate with NGOs on civic tech, transparency platforms, and educational initiatives across Sub-Saharan Africa.
What are the benefits of being a strategic partner?
Partners gain early access to our AI policy tools, co-branding opportunities, and dedicated engineering support for joint technological deployments.
Do you offer white-label solutions?
Yes, certain modules of our EdTech and data governance platforms can be entirely white-labeled for governmental organizations and large institutions.

Still need help?

Our dedicated Help Desk and engineering teams are available 24/7 to resolve complex technical issues and provide specialized guidance.

Open Support Ticket